AI Transforms Contact Centers as Companies Embrace Smart Service Tech
- August 6, 2025
Businesses are rapidly integrating AI into contact centers to enhance efficiency, reduce costs, and deliver faster, smarter customer support.
Businesses are rapidly integrating AI into contact centers to enhance efficiency, reduce costs, and deliver faster, smarter customer support.
Fasoo has enhanced its Enterprise DRM and secure collaboration platform to better protect sensitive IP and CAD files in the energy sector.
SANBlaze has unveiled the industry’s first NVMe over PCIe Gen6 validation and compliance test systems with its new SBExpress Rackmount Gen6 and Desktop Gen6 platforms.
Jeeva AI has launched AI-powered sales agents to enhance outreach efficiency and accelerate meeting scheduling.
Prominence Talent has launched a new website designed to streamline remote hiring and support purpose-driven organizational growth.
Auto-Graphics, now part of Soutron Global, has launched SHAREit as a standalone interlibrary loan (ILL) solution.
Random Data Monster has unveiled a groundbreaking platform for random data generation, enabling developers to instantly create diverse, high-quality datasets for testing, analytics, and AI workflows.
Equitus has introduced two native AI platforms optimized for IBM Power11: a Knowledge Graph Neural Network (KGNN) for real-time, explainable graph analytics, and Video Sentinel.
PubHive has launched AI‑Insight, a next-generation generative AI tool designed specifically for Medical Affairs, Clinical, HEOR, and Medical Device teams.
ProSat Networks has announced the rollout of Starlink internet installations for RV parks and resorts across the U.S., delivering high-speed WiFi to travelers nationwide.